SB Consulting: CRM Integrator

Dynamics CRM is a marketing resource management solution. Fully integrated, Dynamics CRM is designed for marketing, planning, implementation and analysis across all channels.

Because business needs are different, Microsoft Dynamics CRM is available in license mode or hosted mode.

  • Microsoft Dynamics CRM
  • Microsoft Dynamics CRM online

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is our CRM solution that enables businesses to be ubiquitous, sell efficiently and productively, and use smarter marketing. We offer social outlook, decision-making and productivity capabilities in a single Microsoft solution. We provide Microsoft Dynamics CRM in the cloud, on-site or with a hybrid combination.

What is CRM? Customer relationship management, often referred to as CRM, CRM or CRM, is a business solution that helps organizations improve marketing, sales and customer service to achieve operational efficiencies, client experience.

What can CRM do for my business? Customer Relationship Management (CRM) helps reduce costs and increase profitability by organizing and automating business processes that foster relationships and customer satisfaction for both sales and marketing Customer service. CRM solutions offer a return on investment by automating marketing and sales operations and optimizing customer service.


We also offer applications and mobile CRM platforms that allow you to manage your customer relationships on your mobile devices, as well as tools integrating data and statements extracted from social networks directly inserted in your CRM applications.

The Microsoft Dynamics Sales functionality provides a complete and intuitive solution that enables salespeople to become more productive so they can focus on the basics, delivering an exceptional customer experience.


  • Accounts and Opportunities
  • Market Information
  • Planning and Management
  • Collaborative sales
  • Mobile Sales
  • Sales Analysis

Service by Microsoft Dynamics enables organizations to enhance customer loyalty by providing a personalized, proactive and predictive experience across all channels. Your consultants will benefit from a unique and seamless experience that will allow them to contact customers easily.



  • A multi-channel service
  • Preparation of advisors
  • Self-service
  • Knowledge
  • Social service
  • Customer service watch

Microsoft Dynamics Marketing is an integrated marketing management solution for marketing, planning, implementation and analysis across all digital, social and traditional channels. Microsoft Dynamics Marketing brings together sales and marketing teams for effective collaboration. The former gains visibility into account-specific or contact-specific marketing activities and is thus able to respond; and the other can generate analyzes on the effectiveness of campaigns and initiatives to determine the return on investment.



  • A multi-channel service
  • Preparation of advisors
  • Self-service
  • Knowledge
  • Social service
  • Customer service watch

In a connected world, engaging your customers can be done anywhere and at any time and is essential to grow your business. Microsoft Social Engagement provides powerful social tools for your sales, marketing and maintenance teams to interact and connect with your customers to understand what they think of your business, whether they are adepts or Reviews.

CRM Microsoft
Microsoft CRM Features:

  • Social Watch
  • Social Network Analysis
  • Social engagement
  • Social CRM

Microsoft Dynamics CRM Online provides a cloud-based solution designed to help small and medium-sized businesses manage contacts, detect leads, increase sales, and build customer loyalty. This affordable, easy-to-use solution meets your growth ambitions.

Dynamics CRM pour PME-TPE

What is Microsoft Dynamics CRM Online?

Microsoft’s online customer relationship management solution provides secure and reliable access to detailed account information, streamlined business processes, collaboration tools, and more, all within a platform Unique easy to use in the Microsoft Cloud. Retain your customers and enrich your relationships with personalized experiences.

We understand that you have specific needs and limited resources. A Microsoft business solution including Dynamics CRM Online can help SMEs thrive.

You have a projet ? Contact us: